Booking Conditions

TERMS AND CONDITIONS OF BOOKING – ALSTON HOUSE HOTEL LIMITED

YOUR BOOKING

Your room  reservation is made between Alston House Hotel Limited and the signatory of your quotation who must be over 18 years of age (‘you’). All correspondence to Alston House is to be addressed to: Alston House Hotel Limited, 28 New Steine, Brighton, East Sussex, BN2 1PD, UK, registered Company No: 8857766.

The contract between you and Alston House is in all circumstances to be governed by these booking conditions.

 

CANCELLATION BY YOU

First night booking is non-refundable.

Any cancellation will only come into effect after 48 hours notice received and acknowledged by Alston House. Seven days notice is required for cancellations, amendments or curtailment of bookings.  Where there is less than 7 days we reserve the right to apply a cancellation charge equal to the value of the stay.

For major events or group bookings, reservations will require full payment.

Group bookings must be made by agreement with Management and special conditions may apply.

GUEST RESPONSIBILITIES AT THE HOTEL

As part of this contract you hereby agree to guarantee payment for any chargeable services requested by any member of your group either before, during or after your stay.

Please treat the hotel and all property with care and respect. Alston House will be entitled to recover the cost of any damage caused by any member of your group before departure from the hotel.  Behaviour deemed unacceptable by Alston House will result in the termination of your stay and you shall have no right to a refund.

Key deposit of £20 will be required.  This deposit is payable with your balance upon arrival.

Guests are required to check in before 20:00 unless by prior arrangement.

Guests must check out no later than 11:00 unless by prior arrangement.  The Management reserve the right to impose supplementary charges if the room is not vacated by the time stated.

Smoking has been prohibited by law in all enclosed and public areas throughout the UK since July 2007.  Alston House is a non smoking hotel.  Any guests smoke inside/outside the window of the hotel will be fined £300 and reported to the police.

Small pets are welcome by prior arrangement.

Children under the age of 3 may stay free if using existing beds.

No food in your room.  The Management reserve the right to impose supplementary charges if food is taken into your room. The dining room is available for consuming any food.

ALSTON HOUSE RESPONSIBILITIES

Alston House accepts responsibility for ensuring that the accommodation which you book with Alston House is supplied as described in the booking information and on our website.

 SETTLEMENT OF ACCOUNTS

Your booking must be settled upon arrival.

GENERAL

These booking conditions and any matters arising from them are subject to and governed by English law. To the best of our knowledge all details were accurate at the time of going to print in March 2014. Alston House Limited is registered in England No: 8857766.